11. Who can offer me support?

Your diabetes care providers

The primary healthcare team at your GP surgery.

Community diabetes team
Bentley Health Centre
Churchill Road

Tel: 01922 604970
Fax: 01922 604975

Hospital diabetes team
Manor Hospital
Moat Road

Tel: 01922 656543
Fax: 01922 656742

Paediatric diabetes team
Manor Hospital
Moat Road

Tel: 01922 656570 

Paediatric assessment unit
Manor Hospital
Moat Road

Tel: 01922 656888

Podiatry department
Bentley Health Centre
Churchill Road

Tel: 01922 423525 (For infections and ulcerations only call 01922 656543)

Other services and support

Patient Relations

Walsall Healthcare NHS Trust recognises the importance of your experience as a patient and those of your friends and family. We aim to listen to you, respond in a timely way and learn from you to help improve our services.

The Trust offers advice and support for both patients and visitors. Here you will find information on these services and how to access them, and also ways you can get involved to help make improvements. 

Always speak to ward or clinic staff if you:

  • have any queries
  • are unhappy or concerned with an aspect of the trusts services.

Most often, our staff can deal with your enquiry straight away. If you feel they cannot help or you do not wish to speak to them you can contact the Patient Relations service on:

Tel: 01922 656463
Email: patientrelations@walsallhealthcare.nhs.uk

Expert Patient Programme (EPP)

This is a self care management training course for patients with chronic diseases or for carers of patients. The courses are 2 ½ hours per week for six weeks.

Each week, two tutors lead a group of 10-16 participants with the primary aim of helping people develop self-management skills, such as problem solving and goal setting. These skills help people to gain confidence and take control of their life.

The course covers a range of topics including:

  • relaxation techniques
  • dealing with tiredness/fatigue
  • exercise
  • healthy eating
  • coping with depression
  • communicating with family, friends and professionals
  • planning for the future

Tel: 01922 605490

NHS 111

Or visit their website: www.nhsdirect.nhs.uk

Diabetes UK

Diabetes UK is the leading charity that cares for, connects with and campaigns on behalf of every person affected by or at risk of diabetes. They help people manage their diabetes effectively by providing information, advice and support.
Tel: 0345 123 2399, Monday to Friday 9am to 7pm.
Or visit their website: www.diabetes.org.uk

Midlands office:
Diabetes UK Midlands
6th Floor, Tameway Tower
Bridge Street

Telephone: 01922 614500

DVLA drivers and medical enquiries

Tel: 0300 790 6806, Monday to Friday 8am to 5.30pm, Saturday 8am – 1pm

Citizens Advice Bureaux

139-144 Lichfield Street, Walsall
Tel: 01922 700600

Insulin Manufacturers

Novo Nordisk
Tel: 0845 600 5055

Tel: 01256 315000

Tel: 08000 352525

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