This accessibility statement applies to the Walsall Healthcare NHS Trust website – www.walsallhealthcare.nhs.uk
This website is run by Walsall Healthcare NHS Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
- We’ve also made the website text as simple as possible to understand.
- AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- live video streams do not have captions
- some of our online forms are difficult to navigate using just a keyboard
- you cannot skip to the main content when using a screen reader
- there’s a limit to how far you can magnify the map on our ‘contact us’ page
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email our Patient Experience Team.
We’ll consider your request and get back to you in five working days.
If you cannot view the map on our ‘contact us’ page, call or email us vis the details shown above for directions.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, get in touch.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the EASS (Equality Advisory and Support Service).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. Find out how to contact us
Technical information about this website’s accessibility
Walsall Healthcare NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below:
Disproportionate burden: to make the PDFs created from 2018 accessible would create a disproportionate burden to the Trust. We recognise that a number of PDFs need to be amended and we will work to provide accessible content on request. If you require help accessing any inaccessible PDFs, please email our Patient Experience Team or call 01922 656463.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all images by February 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.
Some of our PDF documents are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.
To resolve the many PDFs we have would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the website contract is up for renewal, likely to be in one year.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix previous board papers from before this date.
Any new PDFs or Word documents we publish will meet accessibility standards. Some fillable forms which need to be downloaded and interacted with will not be accessible until we move to a new digital solution in the future.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 2nd October 2020. It was last reviewed on 2nd October 2020. This website was last tested on 2nd October 2020. The test was carried out by Arden and Greater East Midlands Commissioning Support Unit.
We used this approach to deciding on a sample of pages to test, a combination of random sampling and Google Analytics to review the most popular pages.