Exceptional patient experience at the Manor Hospital and Walsall’s community healthcare services is being highlighted through a new recognition award scheme.
The Patient Relations and Experience Team at Walsall Healthcare NHS Trust wants to acknowledge the efforts of staff and volunteers who consistently deliver high standards and go the extra mile.
The team has introduced Patient Experience Champions (PECs) who demonstrate the Trust’s Values of Respect, Professionalism, Compassion and Teamwork.
Andrew Rice, Patient Experience & Voluntary Services Manager, explained that any staff member or volunteer can be recognised, regardless of whether they work directly with patients as a positive patient experience is everyone’s responsibility.
He said: “We know that we have many, committed and passionate advocates of patient experience who are always looking for opportunities to make improvements or coming up with innovative ways to make a difference.
“By introducing these recognition awards, and promoting PECs, we can share the standards that others can aspire to and show those who are making us proud to work for Walsall Healthcare that their efforts haven’t gone un-noticed.”
Andrew said PECs would also be chosen for the work they have done to empower patients, families and carers to become involved in their loved ones’ care.
He added: “We are doing a lot of work to ensure our patients’ voices are heard and championed, any complaints or concerns are resolved and the learning that arises is shared widely. We will be celebrating PECs three times a year – featuring someone who is in the hospital setting and someone who is based in the community. We have had a good number of suggestions for our first awards, which will be given soon, and look forward to showcasing the work they have done to benefit our patients.”