First-time mum Faye Coley has praised Walsall Healthcare’s midwives for making her feel so comfortable and safe when she came into the hospital to give birth and reassuring her during the COVID-19 pandemic.
Faye, aged 32, said everyone went “above and beyond” and put her at ease – especially in the areas where she had to be alone following national guidance.
Little Albert Arthur Coley (Albie) was born on Friday 28 April weighing 8 pounds and 11 ounces and is the first baby for Faye and her husband Nathan who live in Pelsall.
She said: “I honestly can’t praise everyone enough and felt so safe and protected with everything that’s going on at the moment.
“Even when wearing masks not one person was intimidating; you could still see them smiling with their eyes! Even the areas I was alone in such as triage and on the ward everyone was amazing especially when normally I would have my mum and sister as support but can’t at the moment.
“Before I came in the midwives on the phone were really helpful and got us sorted. When I arrived I was greeted by Lorna who made me feel comfortable straight away. We were then taken through to delivery where Gill was my assigned midwife for the labour and again answered all of our questions, settled us in and was such a lovely lady.
“As a first time mum it made such a difference. As the labour continued for what felt like an eternity we then gained our second midwife Panos. Well….. what can I say! Both me and my husband felt so at ease and were so reassured with how he explained everything. He really made such a difference to our experience. During the birth he was so supportive and encouraging – he has a natural caring quality. I honestly feel so lucky to have had him take charge of my birth.
“He continued along with other staff members to look after me afterwards. He quickly sorted anything emergency-wise during birth and labour. I really want him to know how grateful I am to him as with the rush of everything that was happening I didn’t get to thank him properly before his shift ended.”