There’s a lot of misinformation doing the rounds about COVID-19 (Coronavirus), so it’s really important you get facts from a trusted source.

Visit to find out what the symptoms are, how to prevent the spread, and who should stay at home.

The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Many clinics and routine appointments are now back up and running at Walsall Healthcare NHS Trust during the Covid-19 pandemic.

Read more for further information.

Latest information:
Visiting restrictions

Only in exceptional circumstances where ONE visitor – an immediate family member/carer – will be permitted if:

  • The patient is receiving end-of-life care
  • You are a birthing partner
  • You are a parent/appropriate adult visiting your children

It is really important that we limit the number of people we have in Walsall Manor Hospital and avoid unnecessary visits.
While we appreciate this can be difficult, it helps us to keep our services going during this challenging time.

Outpatient appointments

As we work together to minimise the risk of Covid-19 we are reminding people attending Outpatient appointments at Walsall Manor Hospital that they please need to attend alone.

It is really important that we limit the number of people we have in the hospital and avoid anyone coming in unnecessarily. While we appreciate this can be difficult, it helps us to keep our services going during this challenging time.

We ask you to only bring someone with you in exceptional circumstances which are:

  • If a patient has a mental health issue such as dementia, a learning disability or autism, where attending alone would cause them to be distressed and that level of distress could not be managed/supported by our staff
  • If a patient living with dementia or a learning disability and/or autism would suffer greater harm by not attending their appointment than the impact of coming into contact with Covid-19.

It is important to keep your appointments and, unless there is a medical reason for not doing so, you are now required to wear a face mask.

Please make sure you wash your hands and use the hand sanitiser provided, and avoid coming to hospital if you have any of the virus symptoms of a high temperature above 37.8, a new, continuous cough or loss of or change in taste and smell, unless of course your condition is urgent.

Latest information:
Social distancing at Walsall Healthcare NHS Trust

You may be aware that social distancing has been reduced from 2 metres to 1 metre in England as of 4 July 2020, following a recent announcement by the Prime Minister.

Due to the nature of working in a hospital, our healthcare staff are at higher risk of exposure to COVID-19 than the general public – this is partly the reason why universal use of face masks was introduced. Due to falling numbers of COVID-19 both locally and nationally, risk of acquiring COVID-19 via the hospitality sector is low, but at Walsall Healthcare NHS Trust we are dedicated to continuing to protect all of our staff, patients and visitors. Therefore;

At all Walsall Healthcare NHS trust sites, social distancing of 2 metres or more between staff, patients, visitors, volunteers and contractors will continue to be enforced.

This is an evidence-based decision, following recommendations from the government’s Scientific Advisory Group for Emergencies. We will continue to keep this decision under review as further evidence becomes available, and will communicate any further changes to you via this website, social media and other channels.

You can read more at about social distancing and changes to everyday life at

Latest information:
Wearing face coverings at Walsall Healthcare NHS Trust

Guidance for visitors

  • Wear a face covering at alltimes during your visit
    You are encouraged to bring your own suitable face covering. If this is not possible, we will provide a face mask.If shielding, you must ask for a fluid-resistant surgical mask Refusal to wear a face covering without valid reason may resultin you being refused access This is to ensure the safety of others
  • Sanitize your hands for20 seconds with the gel provided
    Always before putting on, or removing your face covering.
    Please do not wear your own gloves
  • Change and wash your facecovering daily
    If it is not washable, dispose of it carefully
  • Maintain appropriate socialdistancing where possible
    Always follow the latest national guidance

Please consult the following national guidance for the most up-to-date information.

NHS 111

Only call 111 if you cannot get help online or do not have online access.

You should also follow NHS advice about staying at home.

How to avoid catching and spreading coronavirus (social distancing)

Everyone should do what they can to stop coronavirus spreading.

It is particularly important for people who:

  • are 70 or over
  • have a long-term condition
  • are pregnant
  • have a weakened immune system


  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • avoid close contact with people who have symptoms of coronavirus
  • only travel on public transport if you need to
  • work from home, if you can
  • avoid social activities, such as going to pubs, restaurants, theatres and cinemas
  • avoid events with large groups of people
  • use phone, online services, or apps to contact your GP surgery or other NHS services


  • touch your eyes, nose or mouth if your hands are not clean
  • have visitors to your home, including friends and family

Latest maternity updates are available to view on the service’s pages here.


Having problems with your hearing aids? Please contact our Audiology Department for advice by calling 01922 721172 extension 7628 or 7612, or emailing Open repair sessions are currently suspended.

Support for the deaf community

Deaf Support and Care Services (PDF)

British Sign Language videos

Other languages

Stay at home – Guidance for households with possible COVID-19 infection (Source: GOV.UK)

Bengali / Polish / Punjabi / Romanian / Urdu

Discharging patients home


Walsall for All – Translated Guidance (External Link)

“Stay at Home’ multilingual video message and translated guidance

Walsall for All published a video of the “Stay at Home” message in 17 different languages. You can view it on social media or YouTube:

There is also  a dedicated page on their website, with links and resources to translated guidance and accessible formats:

We have published our COVID19 Supplementary Privacy Notice, to explain how we handle your personal information in light of the COVID19 pandemic. This accompanies our standard Privacy Notices.

Coronavirus: Wash your hands more often for 20 seconds