Outpatients

Walsall Healthcare NHS Trust runs a wide range of specialist adult outpatient clinics covering the following medical specialisms:

A dermatology day case unit also operates within the outpatients department for patients requiring minor surgery.

There are also surgical clinics for ear, nose and throat (ENT), colorectal, weight management, general surgery, vascular, trauma, orthopaedics, urology and dental. A specialist urology clinic is also provided for minor interventions. Nurse-led clinics are also provided for dressings and phototherapy.

Your appointment

The department aims to see all patients quickly although sometimes there may be a delay to your appointment time.

Announcements will be made every 30 minutes keeping patients informed if there are any delays. If you have been waiting for more than 30 minutes and have not heard an announcement, please speak to a member of staff.

Many patient information leaflets are provided covering a wide range of conditions. If you would like one and cannot see leaflets on display, please ask a nurse and they will help you.

After seeing the doctor, if you realise you’ve forgotten what has been said, or you need to ask another question, please tell a nurse. They will help you; please do not leave with unanswered questions. Before you leave the hospital make sure you know who to contact if you have any worries or concerns; you can ask the consultant or nurse about this.

Sharing your views

We run the Friends and Family Test (FFT) in Outpatients so that all patients can share their views about their experience. It is a measure of patient experience and asks one simple question:

‘How likely are you to recommend our department/service to friends and family if they needed similar care or treatment?’

Answers options are on a scale of 1 🙂 extremely likely to 5 🙁 extremely unlikely

 Completing the FFT test is easy and quick. After your visit we ask patients for their feedback via a text messaging or landline voicemail service.

The feedback is free and is anonymous.

This feedback is very important to us as it lets us know what we are doing right and helps us understand more about what we need to change for the better. You can read more about the Friends and Family test on our Patient Experience pages.