Quality Improvement Academy

The Quality Improvement Academy is supported by a group of colleagues from across the organisation who not only deliver some of the training, education and support, but also steer the direction of the Academy itself.

Meet the Academy Team members and learn more about how to contact them.

Joyce Bradley - Service Improvement Programme Lead

Joyce Bradley – Head of Quality Improvement

Joyce has 24 years’ experience of working in the NHS across Service Improvement, Project and Programme Management and delivering training. Experience of working within Acute, Community, Mental Health and Commissioning organisations. She has been a programme manager for Unscheduled Care, Planned Care and Long Terms Conditions, undertaken tender and business case development. Joyce is the Head of  Quality Improvement at Walsall Healthcare.

Twitter : @JoyceBradley_QI

Tom Johnson - Listening into Action Lead

Tom Johnson – Quality Improvement Programme Lead

Tom joined Walsall Healthcare in 2011 as the lead Radiographer for Cardiology and Fluoroscopy having qualified as a radiographer in 2004 at the University of the West of England, Bristol. Tom became the Listening into Action Lead for the organisation in 2016 which he has been spearheading for the past 2 years. Tom is committed to making improvements across the organisation and has a passion for staff led change and colleague engagement.

E-mail: tom.johnson@walsallhealthcare.nhs.uk

Twitter: @TomJohnsonNHS