Volunteers to support patients, their families and carers while they’re in Walsall’s Emergency Department are being sought – with the hope that they could be in place within the next couple of months.
The move to recruit volunteers specifically for the Manor Hospital’s ED is part of Walsall Healthcare NHS Trust’s ongoing efforts to improve patient experience.
ED volunteers will focus on patients who are waiting for treatments or to move to other wards and will be a point of contact to ensure patients have all the information they need. They will also be able to locate relevant staff to answer any clinical questions that people may have.
Matron Denise Fraser said: “Our ED is a busy, hectic environment but all of us who work there absolutely love it. We enjoy the varied role, the wide range of patients and the hustle and bustle.
“Due to the extremely busy nature of the department and continually changing priorities, however, we accept that there are times when communication could be better. This is where we think volunteers could really step in and make a difference.”
Debbie Hill, Care Group Manager, added: “The volunteers will be able to help by sorting out food and drinks for patients, giving them books or magazines and acting as a link to ED staff.
“We have already introduced ED Champions into the department, who are members of staff with a particular interest in areas such as dementia, substance misuse and organ donation. We see volunteers as another important addition as we work towards our vision of Becoming your partners for first class integrated care here at the Trust.”
Budding volunteers will need to undergo a DBS check and attend an induction session to include mandatory health and safety training. They need to be friendly, reliable, a good communicator and listener, respect confidentiality and privacy and appreciate the range of needs of people seeking information and support.
If you’d like an informal chat about the role please contact the Voluntary Service on 01922 656689.