Troubleshooting Guide

Symptom: Hearing aid isn't loud enough
Possible Causes Solutions
Your tubing / earpiece may be blocked with wax or moisture Wash and thoroughly dry your earmould or earpeice
Your hearing may have changed Attend open repair session for further guidance
Your ear may be blocked with wax Attend open repair session for futher guidance
 
Symptom: No sound from hearing aid
Possible Causes Solutions
depleted battery or 'dead' battery Replace the battery
Your tubing or earpiece may be blocked with wax or moisture Remove blockage and clean
Battery upside down Remove battery and replace with positive side facing upwards matching the positive sign on battery drawer.
Your hearing aid may be damaged or defective Attend open repair session

 

Symptom: Performance is inconsistent
Possible Causes Solutions
The battery may be running low Replace the battery
Your ear may be blocked with wax Attend open repair session for further guidance

 

Symptom: The sound is distorted or unclear
Possible Causes Solutions
The battery may be running low Replace the battery
Your hearing aid may be damaged or defective Attend open repair sessions for further guidance
Your hearing aid may not be tuned correctly for your needs Please call us to book a fine tuning appointment

 

Symptom: Your hearing aid is feeding back or "whistling"
Possible Causes Solutions
Your mould may not be inserted correctly Refer to your instruction booklet or attend open repair session for further guidance
Your ear mould or earpiece may be a poor fit Attend open repair session for further guidance
Your ear may be blocked with wax Attend open repair session for further guidance
Your hearing aid is covered with your hand, a hat, scarf or turban Your aid may whistle if it's covered. If it is excessive please attend an open repair session for further guidance
Your tubing may have gone hard Re-tube your mould or attend an open repair session