Troubleshooting Guide

Symptom: Hearing aid isn't loud enough

Possible causes Solutions
Your tubing/earpiece may be blocked with wax/moisture Wash and throughly dry  your earmould/earpiece
Your hearing may have changed Attend open repair session for guidance
Your ear may be blocked with wax Attend open repair session for guidance

 

Symptom: No sound from hearing aid

Possible causes Solutions
Depleted or 'dead' battery Replace the battery
Your tubing/earpiece may be blocked with wax/moisture Remove blockage and clean
Your hearing aid may be damaged or defective Attend open repair session 
Battery upside down Remove battery and replace with positive side facing upwards matching the positive sign on battery drawer

 

Symptom: Performance is inconsistent 

Possible causes Solutions
The battery may be running low Replace the battery
Your ear may be blocked with wax Attend open repair session for further guidance

 

Symptom: The sound is distorted or unclear

Possible causes Solutions
The battery may be running low Replace the battery
Your hearing aid may be damaged or defective Attend open repair session for guidance
Your hearing aid may not be tuned correctly for your needs Please phone the department to book a fine tuning appointment

 

Symptom: Your hearing aid is feeding back or 'whistling'

Possible causes Symptoms
Your mould may not be inserted correctly Refer to your instruction booklet or attend Open Repair Session for further guidance
Your ear mould or earpiece  may be a poor fit Attend open repair session for further guidance
Your ear may be blocked with wax Attend open repair session for further guidance
Your hearing aid is covered with your hand, a hat, scarf or turban Your aid may whistle if it is covered. If it is excessive please attend an Open Repair Session for further guidance
Your tubing may have gone hard  Retube your mould or attend an open repair session