Support Services

Walsall Citizens Advice Bureau (financial assistance) Cancer and Palliative Care Advice Service

This service is available to cancer patients / carers & family members. 

The aim of the service is to help maximize income through assessing entitlement and support in accessing benefits.

The service is free, impartial, independent and confidential

Accessing the service:

Walsall Manor Hospital, Moat Road, Walsall,WS2 9PS 

Walsall Palliative Care Centre, Goscote Lane, Walsall, WS3 1SJ


The Chaplaincy Service

Chaplains are available to offer spiritual and religious support to patients, their families and visitors while at the Manor Hospital and Palliative Care Centre. Chaplains represent the Christian (including Roman Catholic), Muslim, Sikh and Hindu faiths. They are able to support both people of faith and those who do not hold any particular beliefs.

General referrals can be made via the Manor Chaplaincy Office (01922 656216, or ext 6216) or the Palliative Care Centre Chaplain (01922 602535); or email:

A representative is available from each of the above faiths on a 24 hour basis to respond to emergencies. In these instances please contact the Manor Switchboard (01922 721172) who will bleep the relevant chaplain.

Walsall Patient Advisory Cancer Team (PACT group) (Both E/I)

Do you want to improve cancer services in Walsall?

Are you a cancer patient/carer in the Walsall area? 

a voice for people living with cancer’

If you would like to become involved in the Walsall PACT group then CONTACT: 01922 602640

Information & Support Services at The Palliative Care Centre

Service Information Sheet

An information centre to support those who have been touched by cancer or other palliative condition (life-limiting); or for those who just want information on cancer awareness, prevention and screening.

The service is available to those who live in Walsall or have a Walsall GP.

Our aim

• To provide free up to date information on cancer and palliative conditions to patients,

their families and their carers; supporting them through their journey

• To enable patients, their families and their carers to express their emotions and needs

in a supportive environment

• To ensure patients, their families and their carers receive equal access to information

taking into account patients’ social, spiritual, cultural and ethnic needs

• To provide care and support at different locations throughout the borough of Walsall

• To provide practical information and support to patients, their families and their carers

to help reduce the fear and uncertainty of living with cancer or a palliative condition

What we can offer

  • A drop in centre

• A free phone service

• A friendly listening ear

• Someone who you can discuss your concerns with in confidence

• A comprehensive range of information leaflets that you can browse or take away

• Library service offering books, audiotapes, CDs and DVDs to access within the centre

or to borrow

• Supervised access to the internet

• Information on local and national support groups

• Assistance in accessing other NHS services e.g. Complementary Therapies,


• Assistance in accessing services provided by other organisations e.g. Benefits Service

• Language support for speakers of Gujarati, Hindi, Punjabi and Urdu

• Outreach Service offering one to one support, home visits, hospital visits,

accompanied hospital appointments or treatments

Contact us

We are open Monday to Friday 9:00am to 5:00pm

Telephone: 0800 783 9050 or 01922 602610 (out of hours answer machine)


Address: Walsall Palliative Care Centre. Goscote Lane, Walsall. WS3 1SJ

Evening appointments are available on request. We are closed on public holidays.

MOSAM - A Support Group for Black and Minority Ethnic Cancer Patients and their Carers

Mosam is a Walsall Support group for Black and Minority Ethnic cancer patients and their carers. Mosam means changing seasons.

Aims & Objectives:

The aim of the group is to provide practical, social and emotional help and support to Black and Minority Ethnic cancer patients and their carers’ in a safe and confidential environment

Empowering members with information that meets with their individual needs.

The group supports, welcomes and respects the cultural, religious, spiritual and emotional needs of all it's members.

MOSAM Leaflet

Gynaecology Cancer Support Group

A support group for patients with gynaecological cancer.

This includes ovarian cancer, womb cancer or cervical cancer.

Gynaecology Cancer Support Group

Lung Cancer Support Group

For more information on Support Meeting Groups please contact Macmillian Lung Clinical Nurse Specialist, Shareen Juwle on 01922 721172 ext 7677 or email

Complementary Therapies

Complementary Therapies are generally those treatments offered alongside conventional healthcare and not in any way replacing medical care.

The aim of this service is to offer patients with a diagnosis of Cancer and Palliative conditions a range of complementary health interventions in a safe integrated healthcare setting.

The service offers treatments and interventions that aim to improve wellbeing and relieve symptom and help people to cope with disease and its treatments. Therapies include Aromatherapy, Massage, Reflexology, Relaxation techniques and Auricular Acupuncture.

Referral can be made by using the Palliative Care services via the palliative care link

Contact the team – 01922 602590

Psychology Services

Your doctor, nurse or other health care professional may suggest you talk to a cancer psychologist. Cancer affects the whole person, not just the body, and sometimes people benefit from talking about the emotional effects of their illness. 

Speaking about feelings and thoughts with a psychologist is a different experience to mulling things over to ourselves or talking to a family member or friend. It can be helpful to discuss your situation with a psychologist who is not part of your day-to-day social life. Seeing a psychologist provides the opportunity to discuss    difficulties in a confidential setting with someone who is trained to listen, and to think with you about your difficulties.

Seeing a psychologist is not a sign of weakness or does not mean you are mentally ill.  We see ordinary people who have to cope with extraordinary circumstances, such as the stresses and strains that can accompany cancer and its treatment.

Many people tell us that cancer also affects their loved ones and family, this may be something that you would like to talk about with a psychologist.  If you are close to someone who has cancer, you may feel affected and may feel that you could benefit from talking to a psychologist. 

We also run various support sessions that may benefit you

Beyond Cancer Support (External)

The main aim of the Beyond Cancer group is to help patients manage the transition from active treatment to ‘survivorship’ which is highlighted as one of the most psychologically demanding phases of the patient pathway (NICE 2004).

The Beyond Cancer group in Walsall has been established since 2006 to support cancer patients together with the aim of sharing experiences and the group is based on the principles of Macmillan survivorship programme. Cancer patients may experience emotional difficulties, which may include anxiety, uncertainty, sadness and in some cases depression (Macmillan, 2009). The Beyond cancer group aims to provide a space for cancer patients to learn about a wide variety of cancer related issues in an informal setting. It also aims to bring together other professionals who provide information and advice to patients and carers. The group is facilitated by jointly by clinical nurse specialists and the clinical psychologist in oncology and palliative care. The group aims to provide information on finances, dietary advice, living with cancer, treatment information, complementary therapies and coping with issues such as pain management and breathlessness. 


1. To provide emotional support once active treatment is complete

2. To sign post to services that can provide practical help once active treatment is complete e.g., Citizens Advice Bureau, Sexual health counselling, complementary therapies

3. To come together as a group to normalise ‘feelings’ e.g., of loneliness and recognise the ‘struggles’ and ‘challenges’ ahead.


After the Chemotherapy Treatment, then what....

End of chemotherapy raises a lot of mixed emotions for many patients of relief to overwhelming anxiety. The emotions can range from

  • anxieties about end of treatment,
  • fears of recurrence,
  • abandonment issues,
  • how to cope with side effects of the treatment itself and
  • A generalised feeling of uncertainty.

Patients consistently reiterate these concerns in various forms to professionals, which is why we feel that a group after the completion of chemotherapy treatment is beneficial

The group is a one off, stand alone group, led by a staff nurse on the chemotherapy unit and the clinical psychologist in oncology and palliative care, Dr Shradha Lakhani. There will be one group per month.

If you are interested in attending the group, please inform a staff member on the chemotherapy unit.


Mindfulness Groups

What is mindfulness?

“Mindfulness means paying attention in a particular way: on purpose, in the present moment, and non-judgementally”


In our everyday lives we can sometimes feel that we are doing things automatically.

Mindfulness can help us:

v  Become more aware of our thoughts, feelings and physical sensations and begin to manage them as they may be overwhelming.

v  Embrace our life more fully and improve our wellbeing.

The group will be an opportunity to:

v  Become familiar with the techniques of mindfulness and begin developing some of these skills.

v  To become more aware of physical sensations, feelings and thoughts and to begin to manage them through mindfulness exercises.

v  Share experiences with the group.

If you are interested in taking part in this group, then please ask your health professional to refer you through the Psychology department or telephone us on 0121 568 4325


Palliative psycho-social group


The main aim of the Palliative Psycho-social group is to:

  • help patients, from various cancer sites, who have completed active treatment come to terms with the challenging  phase of 'palliative care'
  • help palliative patients who are living with uncertainties find meaning and instil the 'fighting spirit' which research shows helps manage the emotional struggles that palliative patients are faced with on a daily basis
  • think about the emotional challenges by learn coping strategies such as Mindfulness thereby leaning to live each moment of time in the here and now, whilst managing the anxieties about the future
  • sign post to services that can provide practical support such as CAB services, complementary therapies and introduce professionals who can help to manage symptoms
  • come together as a group to normalise ‘feelings’ of aloneness and recognise the ‘struggles’ and ‘challenges’ ahead.

The group enables patients to have open and honest conversations in a supportive environment without having any judgements or a sense of 'doom and gloom'.

Venue - Manor Hospital, 3rd Floor

Facilitators - Dr Shradha Lakhani, Consultant Clinical Psychologist &

                        Chemotherapy nurse specialists

If you are interested in attending this group, then please speak to your Clinical Nurse Specialist who will refer you into the group


Bereavement Service for Cancer & Palliative Care

The Bereavement Service offers:

Pre-Grief: Psychological and emotional support is available to individuals, families and in particular children and young people prior to the death of a close person. In anticipation of the loss pre-grief support offers an opportunity to look at feelings and thoughts prior to the event. It provides a space to begin to make sense of what is happening and importantly can help in communication between individuals, couples and families.

Bereavement: Information is made available about sources of support, including this service, to all people who are bereaved by way of cancer or other palliative conditions. For a number of people the experience of grieving may be very complex. The loss of a close one may give rise to deep, complicated psychological and emotional distress. It can be so disruptive as to make ordinary everyday life difficult.

The Bereavement Service provides individual counselling to those experiencing such a complicated response to the loss.

Advice to other professionals: Drawing upon the knowledge, skills and experience of the team we are able to offer support to fellow professionals who are working with loss and bereavement.

Contact us

We are open Monday to Friday 9:00am to 5:00pm (Some evening availability)

Telephone: 01922 602571 (out of hours answer machine)

Fax:            01922 602510

Address: Walsall Palliative Care Centre. Goscote Lane, Walsall. WS3 1SJ